Questions about change orders, your Jobber connection, billing, or getting your approval records exported — all of it comes here. If something is broken and you are a paying customer, say so and it goes to the front of the queue.
Messages are read and answered within one business day. If you are a paying customer and something is broken, say so — that goes to the front of the queue.
How you get the answer: you get a private link to your own support thread, and the answer appears there. Leave an email address and it is sent to you as well. Bookmark the link either way — there is no login.
Your message is read and answered by a person.